Frequently asked questions
How paying, shipping, and refunds work in the shop.
How do I pay for an order?
Your available credits are auto-applied as a discount, and you pay any remainder in USDC. If credits cover the whole order, it’s placed instantly with nothing to pay. Otherwise you send a USDC transfer to settle it - from the connected wallet in one tap, or from any other wallet by scanning the QR code.
What are credits?
Credits are an in-shop discount you earn by playing the supported dApps, and they can only be used to check out here in the fheswagshop. Credits from every supported dApp are added together into one balance and are worth the same amount, so it makes no difference which one you earned them in. They are not a token, not a security, and carry no cash value. They are not connected to any token generation event (TGE), airdrop, presale, or future token, and earning or spending them grants no such entitlement.
Where do I earn credits?
Play any of these. Credits from every game add up into one balance and are all worth the same, so it makes no difference which one you earn them in — just play with the wallet you shop with.
- FHE Stratego — Every piece is face down and stays that way. Ranks live encrypted onchain. Bluff your flag or lose the board.
- Fhenix Mafia — Roles dealt in secret, votes cast in the dark. Nobody can read the contract, the only way out is talking your way there.
- Liar's Dice — Five dice, one bluff, zero peeking. Your roll is encrypted onchain. Call the bluff or eat the loss.
- Ouija — A seance for people who don't trust each other. Everyone puts a finger on the planchette, and nobody can see who moved.
I don’t see my credits. Where are they?
Credits live on the wallet that earned them, and the shop adds up the credits of whichever single wallet you’re signed in with. So log in with the wallet you actually played on. Credits earned on a different wallet are not added in, even if that wallet is linked to your account, so sign in with the one that holds them. If you signed in another way (for example with X) you got a fresh wallet with no credits, so log out and sign back in with your original wallet to see and spend them.
Can I pay from a different wallet or an exchange?
Yes. As long as the transfer sends the exact amount shown to the treasury address, it settles your order no matter which wallet it comes from. Payments confirm within a few minutes, or you can tap to check immediately on the payment screen.
What if I send the wrong amount?
If you send too little, your order shows the shortfall and you can pay the difference from the order page. If you send too much, your order still confirms and your funds are safe - email support@fhenix.io with your order number and our team will send the difference back to you.
Can I cancel an order?
An unpaid order can be cancelled from your orders page, which frees its stock and returns any held credits right away. Once a payment is on chain the order can no longer be cancelled - if you need the money back, that goes through a refund instead.
How do refunds work?
Refunds are sent back on chain to the wallet you paid from, and are handled by our team. If you overpaid, your order still confirms and the difference is refunded - email support@fhenix.iowith your order number and we’ll sort it out. The same goes for any other refund: a cancelled order you already paid, a duplicate payment, or a mistaken transfer.
Is my shipping information private?
Yes. Your name, email, phone, and address are encrypted at rest and only accessible to authorised staff for fulfilment. See our Privacy Policy for the full detail.
Still need help?
Email support@fhenix.iowith your order number and we’ll get back to you.